Refund policy
Goseva products are natural food, Ayurvedic and Panchagavya items. For hygiene and safety reasons, we accept returns only when the product you receive is damaged, defective, leaking, expired or different from what you ordered. Returns for change of mind, a wrong product ordered by the customer, or opened/used products are not accepted.
HOW TO REQUEST A REPLACEMENT OR REFUND
- Report the issue within 48 hours of delivery by email to gokripaproduct@gmail.com or by phone/WhatsApp at 7987067701.
- Share your order number along with clear photos/video of the product and the outer package (an unboxing video is preferred).
- Keep the product unused and in its original packaging with labels and invoice.
WHAT WE WILL DO
- After verification, we will send a free replacement of the same product. If a replacement is not available, we will issue a full refund.
- If we ask you to send the item back, we will arrange the pickup or reimburse the return shipping cost.
- Claims reported after 48 hours of delivery may not be accepted.
REFUNDS
- Approved refunds are made to the original payment method (UPI, card, net banking or wallet) within 7-10 working days. Your bank may take a few additional days to show the credit.
- For Cash on Delivery orders, the refund is made by bank transfer/UPI to the account details you share with us.
- If you have not received an approved refund within this time, please contact us at gokripaproduct@gmail.com or 7987067701.
ORDER CANCELLATION
Orders can be cancelled for a full refund before they are shipped. Once an order has been shipped, it cannot be cancelled.
INTERNATIONAL ORDERS
The same 48-hour damaged/defective/wrong item rule applies. Shipping fees, customs duties and taxes are non-refundable.
